Personal information may be collected in the following ways:

Personal information given directly

Examples include:

• Enquiring about Chat Naturally in person, through the website, via email, through the post, via social media, via text (including WhatsApp and other messaging apps) or by telephone.
• Purchasing an accent analysis or coaching sessions.
• Accessing or downloading free or paid-for content.
• Signing up to a mailing list.

Personal information given indirectly

When you engage with Chat Naturally’s social media accounts, personal information may be obtained through your use of platforms such as Facebook, Instagram or LinkedIn, depending on your settings or the privacy notices of these social media and messaging services. To change your settings, please refer to their privacy notices which will tell you how to do this.

When you visit the Chat Naturally website or social media pages

When you visit the Chat Naturally website, general information is gathered about how you use it, as well as information about the type of device you are using to access them (e.g. phone, tablet, PC). This data helps to create a better online experience for you; for example, make it easier for you to find what you’re looking for or fix elements that make the website difficult to use.

Cookies (text files that a web browser stores on your device which track, save and store information, and may or may not expire when you close your browser) are used to understand how you interact with the website and help improve how it works. See the Cookie Policy below for more information.

Relevant personal information is collected via the website contact form or provided by you via email or other means. This may include (but isn’t limited to) your name, native language/accent, and contact details.

When purchasing a service from the website (such as an accent analysis or coaching sessions), personal information, payment and transaction data will be collected and sent to a third party payment provider. After a transaction, your payment information will not be stored on our servers.

During sessions, audio recordings may be made of you speaking. You may provide personal information during these recordings, however these recordings will never be given or sold to any third-party without your consent.

If you tick a box agreeing to receive updates about programmes and pronunciation resources, your email address, name and native language will be collected and sent to SendInBlue.com.  This is a third-party email marketing service provider that securely stores data and allows Chat Naturally to send campaigns to different lists of contacts. These emails may technology to track subscriber activity, such as whether a contact has opened an email and clicked on any links. This information helps to keep the emails you receive from Chat Naturally as relevant and useful to you as possible.

Personal information is used to provide support for services you have requested and to process orders, payment transactions and arrange appointments for products or services, such as coaching sessions.

Personal information is also used for administrative purposes (such as accounting) or to inform you of any updates/changes to services or policies.

If you explicitly consent to opt-in to the mailing list, then personal information will be used to contact you.

Any email marketing messages sent are in accordance with GDPR and you can unsubscribe at any time. Instructions about how to do this are at the bottom of our emails.

If you would prefer that your personal information is not used in this way or you want to change how you hear from Chat Naturally, then please email info@chatnaturally.uk.

Personal information is kept for as long as reasonably necessary for the relevant activity, as well as for any legal or regulatory requirement. 

This often depends on the type of data you provide, for instance, if you leave a comment, the comment and its metadata are retained indefinitely.

If you signed up for marketing emails, you have the option to unsubscribe at any time.

What are cookies?

Cookies are small files saved to the hard drive of your computer or device to improve and tailor your website experience. They track, save and store information about your website interactions and usage.  Some cookies will be saved for specific time periods, while others may last indefinitely. 

Can I disable cookies?

You can block or delete cookies, but this may affect your experience of using the website.

The settings you change only apply to the device on which you change them. 

Most browsers will allow you to manage and delete cookies from your device.

Please note that if you block cookies completely, many websites will not work properly and some functionality will not work at all. When you delete all cookies your preferences will be lost.

Data protection legislation allows you to:

• ask for details of the personal information relating to you which is kept by Chat Naturally.
• update or edit personal data about you that you think is not accurate
• let Chat Naturally know if you would like to be removed from the mailing lists.

You can also request to have your personal data permanently removed from our records, but this does not include data that must be kept for administrative, legal or security purposes.

Please email info@chatnaturally.uk